Use these guides before sending a support email. They explain the safe steps for sign-in, Cloud Sync, billing, account deletion, exports, and diagnostics.
Enter the email address for the Zam! account you want to use.
Open the newest email from Zam! and choose the sign-in link in that message.
Wait for the app to finish preparing your budget before making changes.
Never forward a magic link to support. A magic link signs you in.
If the email does not arrive
Wait at least one minute before requesting another link.
Check spam, junk, promotions, and security-filter folders.
Confirm the address is spelled correctly and matches the account you used before.
If you requested several links, use only the newest one.
Google Sign-In
Use the same Google account you used when the budget was created.
If the app opens a blank budget, stop and confirm whether you used a different email or sign-in path.
Deleting a Zam! account does not delete your Google account or remove every Google-side connected-app record.
Apple Sign-In
Apple sign-in is visible as paused until demand justifies enabling it. When it is active, use the same Apple identity and email relay choice tied to the original account.
Deleted account behavior
If a Zam! account was permanently deleted and you sign up again with the same email address, that is treated as a new account. The deleted Cloud Sync vault, deleted encrypted snapshots, and old recovery key are not restored.
Device/session help
Open Account > Devices in the app to review active browsers, replace a Free device slot, or sign out stale sessions. A private browser record does not include device names or budget contents.
Cloud Sync & Recovery
Recovery Key Guide
Your Cloud Sync recovery key decrypts your encrypted cloud budget locally in trusted browsers. Zam! does not hold this key, cannot read your synced budget, and cannot recover the key for you.
Support will never ask you to send the recovery key.
Save, unlock, or import key
Download the recovery key when Cloud Sync is enabled.
Store it in a private, durable place such as a password manager, encrypted drive, or locked paper backup.
If the app says Cloud Sync needs your key, choose Import Key and paste the saved key.
Restore on another browser
Sign in with the same Zam! account, import the saved recovery key when prompted, then let Cloud Sync finish before making new budget changes.
Version History
Open Account > Settings > Version History to review encrypted snapshots. Restore only when you know which version you need or support directed you there.
Lost Recovery Key
Check your password manager, secure notes, downloaded files, printed backups, and any trusted signed-in browser that may still reveal the recovery-key text.
Reset Cloud Sync
Use Reset Cloud Sync only after the key text is permanently lost. It removes the encrypted Cloud Sync vault and encrypted version-history snapshots for that sign-in, then lets you create a new vault with a new recovery key.
Billing & Premium
Core budgeting is free. Premium helps fund sync, shared budgeting, reports, planning tools, support, and continued development while billing stays tied to the signed-in account through Stripe.
Subscribe to Premium
Start checkout from the signed-in Zam! account you want to upgrade. Stripe handles checkout, receipts, invoices, subscription changes, cancellation, and billing portal access.
Manage subscription
Open the app account or billing controls, then choose Upgrade, Premium, or Manage Subscription. Complete changes on the Stripe page that opens.
Cancel Premium
Cancellation happens through Stripe. If you cancel during an active paid period, Premium access may remain until that period ends, depending on Stripe status.
Stripe billing portal
Use the billing portal for payment method, invoice, and subscription actions. Zam! does not store full card numbers.
Billing status delay
Premium status can take a short time to update after Stripe confirms payment, cancellation, renewal, or failed payment events. Refresh the app if the badge does not update immediately.
Deletion billing block
Account deletion is blocked while a Stripe subscription is active, past due, or otherwise still attached to billing. Cancel or manage Premium through Stripe first.
Account & Data
Export data
Export anything you want to keep before deleting an account, clearing browser data, or resetting Cloud Sync.
Delete account
Account deletion is permanent. The app may require fresh verification and the exact confirmation phrase DELETE ACCOUNT.
What Zam! deletes
Zam! account/profile records controlled by the app.
The encrypted Cloud Sync vault and encrypted version-history snapshots.
App-owned browser access records and sync-slot records.
The Supabase Auth identity when deletion completes successfully.
What may remain
Stripe records required for billing, tax, dispute, fraud-prevention, or legal reasons.
Provider logs or metadata retained by Supabase, Cloudflare, Proton Mail, Stripe, Google OAuth, or Apple.
Browser-only copies on other devices until that device's local site data is cleared.
OAuth disconnect note
Deleting your Zam! account removes the Zam! sign-in and app data. It does not delete your Google or Apple account. Use the provider's connected-app settings if you also want to disconnect Zam! there.
Diagnostics & Support
Support can help with
Magic link, OAuth sign-in, and account-state explanations.